adotstate App Support
Welcome to the official support page for the adotstate mobile app.
The adotstate app allows members to book recording sessions, manage appointments, make payments, receive booking information, and access private music files when available.
Contact Support
For assistance with the adotstate app, email:
Please include the following information in your email:
- Your full name
- The email address connected to your adotstate account
- A brief description of the problem
- A screenshot of the issue, when possible
Please do not email your password, full card number, security code, or other sensitive payment information.
Booking and Appointment Help
Contact support if you need help with:
- Booking a studio session
- Viewing available dates or times
- A missing appointment
- Changing or canceling an appointment
- Booking confirmation problems
- Incorrect appointment information
- Payment-at-the-studio eligibility
Appointment changes and cancellations remain subject to adotstate’s current booking policies.
Payment Support
Contact us if:
- Your card payment did not complete
- You were charged but did not receive a booking confirmation
- Your payment status appears incorrect
- You need help resuming or canceling an unfinished checkout
- You have a question about the amount charged
Card payments may be processed securely by Stripe. Do not send full card information by email.
Account and Login Support
We can help with:
- Trouble signing in
- Updating account information
- Incorrect profile information
- A paused or suspended account
- Questions about missed appointments
- Problems receiving account or booking notifications
For security, we may ask you to confirm information connected to your account before making changes.
Vocal Locker Support
Contact us if you have trouble:
- Finding a delivered song
- Playing an MP3
- Downloading your audio file
- Accessing a song connected to your account
- Reporting an incorrect or missing file
Music stored in the Vocal Locker is private and should only be accessible to the customer connected to that file.
Report a Technical Problem
When reporting a technical issue, please include:
- Your phone model
- Your Android or iOS version
- What you were trying to do
- What happened instead
- Any error message displayed
- A screenshot or screen recording, when possible
Account Deletion
Users can delete their adotstate account directly inside the mobile app without contacting support.
To delete your account:
Open the adotstate app.
Sign in to your account.
Open your account or profile settings.
Select Delete Account.
Follow the confirmation instructions.
Privacy Policy
Read the adotstate App Privacy Policy:
Business Information
adotstate
Milwaukee, Wisconsin
Website: https://adotstate.org
Support: adotstate@gmail.com
Don’t look, just book.